Contact

CONTACT US

We are here to help with questions about products, sizing, orders, delivery and returns.

HOW TO CONTACT US

Please use the contact form on this page. To help us process your request efficiently, include:

• Your full name
• Your order number, if applicable
• The email address used for the order
• A clear description of your request
• Photographs if the item arrived damaged, defective or incorrect

Please do not send any product back before receiving return instructions from us.

ORDER SUPPORT

If your request concerns an existing order, include the order number shown in your confirmation email.

If you wish to cancel or modify an order, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.

DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective or different from what you ordered, contact us promptly through the form below. Include your order number and clear photographs of the item and its packaging.

We will review the information and provide the appropriate solution.

COMPANY INFORMATION

achatunion
Société par actions simplifiée à associé unique (SASU)
Share capital: €1

Registered office:
1 Rue Sainte-Marguerite
21200 Beaune
France

SIREN: 948 095 849
RCS: 948 095 849 RCS Dijon

Website: https://achatunionshop.com/

The registered office shown above is not automatically the return address. Please request return authorisation and return instructions before sending an item.