Shipping policy
1. Delivery area
Orders are currently accepted only for delivery in Metropolitan France, including Corsica where the selected carrier provides the applicable service. French overseas departments, regions, collectivities and territories are not served. Orders with an unsupported destination may be cancelled and refunded.
2. Dispatch location and processing
Orders are processed and dispatched from France at 1 Rue Sainte-Marguerite, 21200 Beaune, France.
Normal processing time is 1 to 3 business days, Monday to Friday, excluding French public holidays. Processing time starts after payment authorisation and any necessary order verification. During unusually busy periods, customers will be informed of material delays where practicable.
3. Delivery estimate
Estimated carrier transit time in Metropolitan France is 3 to 5 business days after dispatch. The usual combined estimate is therefore approximately 4 to 8 business days from order confirmation, excluding weekends and public holidays.
Delivery dates are estimates unless a specific binding date is expressly agreed. If delivery is materially delayed, the customer retains the remedies available under French consumer law.
4. Shipping charges
Standard shipping costs EUR 5.99 per eligible order. Standard shipping is free where the merchandise subtotal reaches EUR 65 after discounts and before shipping charges. Prices and shipping charges shown to French consumers include applicable VAT.
5. Tracking
Tracking is provided when the order is dispatched. The tracking link may require time to become active after the carrier receives the parcel. If tracking does not update for an unusual period, contact support@achatunionshop.com with the order number.
6. Address accuracy and changes
Customers must provide a complete and accurate delivery address. A request to change an address must be sent before dispatch. Changes are not guaranteed once processing has begun. ACHATUNION will correct an address where reasonably possible but may request payment of additional carrier charges caused by an incorrect customer-provided address, to the extent permitted by law.
7. Delivery, risk and receipt
Risk normally passes when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods. Customers should inspect parcels promptly and report visible damage or missing items to support@achatunionshop.com with useful photographs and order details.
8. Lost, delayed, refused or unclaimed parcels
If a parcel appears lost, ACHATUNION will investigate with the carrier and provide the remedy required by law. A carrier scan marked delivered will be reviewed together with all available evidence.
If delivery fails because the customer supplied an incorrect address, refused an otherwise conforming shipment, or did not collect it, the parcel may be returned. Any refund or reshipment will be assessed under applicable law, and reasonable new shipping costs may be charged where the failure is attributable to the customer.
9. Cancellation before dispatch
Cancellation or modification may be requested before dispatch at support@achatunionshop.com. ACHATUNION will make reasonable efforts to stop the order but cannot guarantee cancellation after fulfilment has started. Eligible consumers retain the statutory withdrawal right after receipt.