FREQUENTLY ASKED QUESTIONS
ORDERS
How do I know whether my order has been confirmed?
After completing checkout, you should receive an order confirmation at the email address entered during your purchase. Please also check your spam or junk folder.
Can I cancel or change my order?
Contact us through the Contact Us page as soon as possible. We will try to assist you, but cancellation or modification cannot be guaranteed once an order has entered processing or has been dispatched.
What should I do if my order information is incorrect?
Contact us immediately and provide your order number and the correct information. Delivery details may no longer be changeable after dispatch.
DELIVERY
Where do you deliver?
The store is currently intended for delivery within France. Available delivery options are displayed during checkout.
How much does delivery cost?
Standard delivery costs €5.99. Delivery is free for qualifying orders over €65.
Will I receive tracking information?
Yes. When tracking is available for your shipment, the tracking details will be sent to the email address used for the order.
Why has my tracking information not updated?
Tracking information may take some time to become active after dispatch. If there is still no update after a reasonable period, contact us with your order number.
PRODUCTS AND SIZING
How do I choose the correct size?
Consult the size information displayed on the relevant product page before ordering. If you are between sizes, compare your measurements with the product’s size guide.
Are product colours exactly the same as shown on screen?
We make reasonable efforts to display colours accurately. However, colour appearance may vary slightly depending on screen settings, lighting and production batches.
How should I care for my clothing?
Always follow the care instructions shown on the product label. Incorrect washing, drying, ironing or storage may damage the item.
RETURNS AND REFUNDS
How long do I have to request a return?
Eligible products may be returned within 14 days, subject to the conditions stated in our Return and Refund Policy.
What condition must a returned item be in?
The item should be unworn, unused, unwashed and returned with its original tags and packaging. Items showing signs of use, washing, damage or alteration may not qualify for a refund.
Can I send a return directly to the registered office?
No. Do not send a return without prior authorisation. Contact us first to receive the correct return instructions and applicable return address.
When will I receive my refund?
Once the return has been received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the funds.
What if I receive a damaged, defective or incorrect item?
Contact us promptly through the Contact Us page. Include your order number and clear photographs of the product and packaging so that we can review the issue.
PAYMENTS
Which payment methods are accepted?
The payment methods currently available are displayed securely during checkout.
Is payment secure?
Payments are processed through Shopify’s supported payment services. ACHATUNION does not directly store complete payment card details.
CONTACT
How can I contact ACHATUNION?
Use the contact form available on our Contact Us page:
https://achatunionshop.com/pages/contact
For faster assistance with an order, include your order number and the email address used during checkout.